Your transfer on Lake Garda

The allowance per person is one standard size suitcase (approximately 70cm high and 47cm wide), and one small piece of hand luggage (such as rucksack, handbag, or tote bag).

Excess luggage: If you are travelling with excess luggage, such as large suitcases, additional suitcases outside of the luggage allowance, golf clubs, wheelchairs, skis, pushchairs, etc., please make us aware at the time of booking your transfer.

Please note: Failure to tell us may result in refusal of service or in extra transport being required to accommodate the excess luggage, which will incur additional local charges.

As indicated on the booking form please select the number of passengers for the transfer. This includes adults above 12 years old, children aged 3-11 years old, and infants aged 0-2 years old.

Please note: According to Italian law, when travelling with a child on public transport it is not mandatory to use a booster seat. However, we can provide it for an extra charge.

This is dependent on where you are travelling to and the suppliers available.

Yes, we can provide a wheelchair-accessible vehicle. Please advise us:

• The dimensions and weight of the wheelchair/scooter.
• Is the wheelchair manual or electric?
• Is the wheelchair collapsible or not?
• Can you/the person board the vehicle unaided (e.g., few steps onto the minibus)?
• The amount of luggage which you will be taking alongside the wheelchair/scooter, and the dimensions (height x width x depth).

We will then confirm with our driver whether the vehicle booked can accommodate you according to the details provided or if it needs to be upgraded in order to provide the service.

Yes, bespoke transfers that require multiple drop-offs and/or additional accommodation within their holiday transfers can be provided through our team. Please request a quote to our office to transfer@europlan.it.

In order to book a different number of passengers for each journey, you will need to make two separate bookings. You will have to first book your arrival with the product you wish, then after the booking is made and you have received your confirmation email, please do the same with the departure transfer.

Yes. Please send an email to transfer@europlan.it with the details.

Yes. Please send an email to transfer@europlan.it with the details.

Our booking voucher is produced and emailed to you once you have made your booking. You are responsible to have the booking voucher on the day of travel either printed or on your mobile device. Failure to have a copy of your voucher when you travel can result in the refusal of service by the local supplier. Europlan Spa cannot be held responsible for any failed transfers resulting from not having the booking voucher with you.

If you do not have a booking reference number, please call us at +39 333 3797363.

Please send an email to transfer@europlan.it with the new details so we can change your transfer and send you a new booking confirmation.

Cancellation Policy:

You can cancel your reservation by sending an email to our team at transfer@europlan.it.

Please note: If you cancel within 24 hours before the transfer date and time, your booking will incur a 100% cancellation charge.

Arrival

You do not need to contact the supplier when using our private service as all flights/trains are monitored and your transfer service will be provided accordingly.

Departure

Departure flights or trains are not monitored. Therefore, you will need to call us at +39 333 3797363. We will then contact our local supplier to confirm if he has availability to accommodate the new travel details.

Please note: In some cases, you may need to make a new booking and submit a complaint to your airline or train company and/or travel insurance company.

Your airline or train company is responsible for ensuring your arrival at the original airport/train station booked. Our supplier is under no obligation to change the pickup point to anything other than the airport/train station booked.

Please note: In some cases, you may need to make a new booking and submit a complaint to your airline or train company and/or travel insurance company.

Arrival

Standard private transfer: Our suppliers monitor the flight and will be ready for your pick up accordingly. The driver will then wait a standard time of 60 minutes from when the flight arrives, or a standard time of 15 minutes from when the train arrives.

Departure

The transfer driver will wait no longer than 15 minutes for your departure private transfers. As such, you must be at your pickup location 10-15 minutes in advance of your pickup time.

Clear instructions are stated on the booking voucher about your transfer, which is generated electronically at time of booking. Please ensure you travel with the booking voucher, as this will be fundamental to you meeting the driver at your destination.

If, for any reason, you are unable to locate the driver, please call our emergency number +39 333 3797363. We will do our very best to assist you.

Please note: No refunds will be given in any instance where you cannot demonstrate efforts were made to call us.

Arrival

Private transfer: The private service is to leave as soon as you meet the driver.

Departure

Please be at your pick up location 10-15 minutes in advance of your pickup time.

If no transfer arrives at your previously agreed pickup time and location, please wait a maximum of 15 minutes before calling our emergency number. We will do our very best to assist you.

Please note: No refunds will be given in any instance where you cannot demonstrate efforts were made to call us.

The transfer journey times stated on our website are estimated and are applicable for a journey on a best-case scenario. It is possible that these times may vary according to time of day, weather conditions, roadworks, local road closures or diversions, volumes of traffic, local festivities etc.

Private transfers: Our drivers will endeavour wherever possible to operate a door-to-door service. There may be occasions where this is not possible due to local restrictions. Where these restrictions apply, drivers will drop and collect you from the nearest accessible point. Please bear in mind, however, that the supplier will not be responsible for transporting luggage.

You can indicate the time you prefer to pick you up. In case it is not selected our team sends the information to your email adress at least 24 hours prior to your departure.

Private transfer: The pickup time for a private transfer can be changed by contacting us.

Please note: If you wish to change your pickup time for a later time we will advise against this as the provided pickup time is calculated according to length of journey plus 2.5 hours, to allow plenty of time for check-in procedures and possible issues on the road. Europlan nor the supplier is to be held responsible if you miss your flight/train.

In the low possibility that you cannot locate your transfer/driver, please ensure you call the emergency number. We will then give you instructions on how to proceed.

Please note: No refunds will be given in any instance where you cannot demonstrate efforts were made to call us before you left the location.

The contract for this transfer service is between you and Europlan Spa. Any claim for compensation for the loss, damage or theft of items resulting from the use of the service must be made to us.

Any complaint must be registered in writing and be received by Europlan within 8 days of your return journey. Complaints received after this time period make it more difficult for us to retrieve evidence from our local suppliers, and this could affect the outcome of your complaint. As per our Service-Level Agreement, we will respond within 8 days.

Email us at: transfer@europlan.it.

Please note: Complaints arising from failure to follow our Terms and Conditions, such as not traveling with your booking voucher, failing to confirm the transfer by phone and providing incorrect information, will not be considered.

Please be advised our Terms and Conditions, which are available on our website, outline our complaints procedure.